Workforce Management

....with a human touch!                                                                                         
 

Interested in improved employee satisfaction, reduced attrition and/or sick leave and at the same time increase operational efficiency?

WFM is the process by which you ensure, that you in your contact centre or customer service, have the right person with the right skills in the right place at the right time. Teleopti CCC is an award winning Workforce Management (WFM) solution that includes tools that manage, involve and improve workforce management in today's contact centres. The base package offers the key elements that you need to plan and improve your contact centre. This includes forecasting, agent management, automatic scheduling and reporting. Teleopti CCC is cost saving, as it leads to greater involvement, fewer sick days, and lower staff turnover.  

Telecom Management

Teleopti Pro enables savings, increased control and management of Telecom and IT Serivces 

 
Telecom Expense Management (TEM) with Teleopti Pro gives you full control over usage management, cost management, inventory management, quality and traffic reporting, irrespective of the mixture of mobile, IP and fixed telephony, without the administrative hassle.

Get full control and see traffic data and usage patterns. Call Accounting in the module IT Service Manager, makes sure that costs for calls and services are allocated to customer accounts and on other account levels. The Performance Manager module, makes it possible for the user to analyse large amounts of data and easily create reports by your own design.  

 

Enter Workforce Management
Enter Telecom Expense Management

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