....with a human touch!
Interested in improved employee satisfaction, reduced attrition and/or sick leave and at the same time increase operational efficiency?
WFM is the process by which you ensure, that you in your contact centre or customer service, have the right person with the right skills in the right place at the right time. Teleopti CCC is an award winning Workforce Management (WFM) solution that includes tools that manage, involve and improve workforce management in today's contact centres. The base package offers the key elements that you need to plan and improve your contact centre. This includes forecasting, agent management, automatic scheduling and reporting. Teleopti CCC is cost saving, as it leads to greater involvement, fewer sick days, and lower staff turnover.